Return and Refund Policy

Last updated: October 20, 2026

At Sarah Alrehaimi Coaching & Consulting, we are committed to providing valuable consulting, coaching, workshops, masterminds, and professional development experiences. We want you to feel confident when investing in our services.

As our offerings consist primarily of professional services, live sessions, group programs, and digital resources rather than physical products, our return and refund policy reflects the nature of these offerings.

All purchases are subject to the terms outlined below and any additional terms communicated at the time of purchase. Nothing in this policy limits any rights you may have under applicable Saudi Arabian law.

1. Consulting and Coaching Services

For individual consulting engagements, coaching sessions, strategy sessions, and other one-to-one services:

• Cancellations with at least 24 hours’ notice: You may request to reschedule your session. If you prefer to cancel, any refund will be assessed according to the terms of your booking or consulting agreement.
• Cancellations with less than 24 hours’ notice: The session may be treated as delivered, and a refund or replacement session may not be available.
• Missed appointments: Failure to attend a scheduled session without providing the required notice may result in forfeiture of the session fee.
• Services already delivered: Completed coaching sessions, consulting work, and other services already provided are generally non-refundable, except where required by applicable law or expressly agreed otherwise in writing.
• Custom consulting projects: Projects involving research, strategy development, preparation, document creation, or other customized work may be subject to separate payment milestones and cancellation terms set out in the applicable proposal or consulting agreement.

For consulting engagements involving multiple sessions or an ongoing project, the relevant agreement will specify any additional cancellation and refund arrangements.

2. Workshops and Masterminds

Workshops, masterminds, group coaching programs, and other scheduled experiences may involve limited places, advance preparation, and commitments made on behalf of registered participants.

Mastermind Refunds

If you need to withdraw from a mastermind, you may request a refund by contacting us as early as possible.

Refunds for mastermind registrations may be granted if a participant on the waiting list can take your place. Approval is subject to the replacement participant confirming their registration and completing any required payment.

If a replacement participant cannot be confirmed, a refund may not be available, except where required by applicable law or expressly stated in the terms of the specific program.

Please note that requesting a refund does not guarantee that a replacement participant will be found.

Workshops and Other Group Programs

Refund eligibility for workshops and other group programs will be specified on the relevant registration page or in the terms provided at purchase.

Where no specific terms are stated, refund requests will be assessed individually, taking into account the timing of the request, preparation or materials already provided, and applicable legal requirements.

Missed Sessions

Failure to attend a workshop, mastermind session, or group program does not automatically entitle you to a refund or replacement session. Where available, recordings, alternative dates, or other reasonable alternatives may be offered.

Cancellation or Rescheduling by Us

If we cancel a workshop, mastermind, or group program and do not offer a suitable alternative, refunds will be handled in accordance with applicable law and the terms of purchase.

If a program is rescheduled, participants will be informed as soon as reasonably possible and advised of any available options.

3. Digital Products and Downloadable Materials

We may offer digital products in the future, including guides, workbooks, templates, recordings, and other educational resources.

Unless otherwise stated at the time of purchase, digital products that have been delivered, downloaded, or made accessible are generally non-refundable, except where required by applicable law.

If you experience a technical issue that prevents you from accessing a purchased digital product, please contact us so we can help resolve the issue.

Any digital product-specific refund terms will be communicated on the relevant product page before purchase.

4. Rescheduling and Cancellations

For individual coaching, consulting, and strategy sessions, at least 24 hours’ notice is required for cancellations or rescheduling requests.

Requests made with less than 24 hours’ notice may result in the session fee being forfeited, subject to applicable law and the terms of your booking.

Group programs, workshops, masterminds, and custom consulting engagements may have different cancellation arrangements, which will be communicated before purchase or documented in the relevant agreement.

5. Exceptional Circumstances

We understand that unexpected circumstances can arise. If you are unable to participate in a purchased service due to exceptional circumstances, you may contact us to discuss whether rescheduling, a credit, a partial refund, or another reasonable solution is available.

Such requests will be considered on a case-by-case basis, subject to applicable law and any agreement in place.

6. How to Request a Refund

To submit a refund or cancellation request, please contact us using the contact details provided on our website.

Please include:

• Your full name.
• The service, workshop, mastermind, or product purchased.
• Your order or booking reference, if available.
• The date of purchase.
• A brief explanation of your request.

We will review your request and respond within a reasonable timeframe.

7. Approved Refunds

Where a refund is approved, it will generally be returned to the original payment method where possible.

Processing times may depend on the payment provider and your financial institution. Refunds will be processed in accordance with applicable legal requirements and the terms communicated at the time of purchase.

8. Contact Us

If you have questions about this policy or need assistance with a booking or purchase, please contact us using the contact information listed on our website.

Thank you for choosing Sarah Alrehaimi Coaching & Consulting. We appreciate your trust and look forward to supporting your professional growth and development.